Microsoft Dynamics AX 2012 and 365 Customization Companies in Kuala Lumpur

contact details:

Ultronit solutions
E-mail: sales@ultronit.com.my
website:http://www.ultronit.com.my

Microsoft Dynamics AX is an ERP solution for multi-site, international enterprises. With capabilities for financial, human resources, and operations, it provides a comprehensive set of functionalities to run your enterprise, with the agility required to accomodate a wide variety of processes, workflows and business conditions.
Microsoft Dynamics AX gives organizations an exceptional customer focus by being able to take advantage of cloud services, run agile operations that exceed customer needs, and help engage customers on their terms across the Web, social, apps and mobile fronts.
With Microsoft Gold Competencies in Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and as a Microsoft Master VAR, UltronIT Group can implement Microsoft Dynamics AX for your organization on time, on budget, and with a keen focus on your business goals.

A single, global ERP deployment

Replace numerous legacy applications with a single, centralized implementation of Microsoft Dynamics AX. Lower IT costs, increase productivity and enable growth.

Support the connected enterprise

Scale globally by taking advantage of cloud services. Run agile operations and connect employees by enabling real-time access to insights on any device.

Built for your business and industry

Manage all your core business functions efficiently. Choose from innovative, industry-specific functionalities to manage your supply chain, projects and more.

Rapid and flexible deployment

Built on Microsoft Azure, Lifecycle Services streamlines implementations, upgrades and customizations. UltronIT leads the charge in cloud delivery of custom industry solutions.

Whether you are getting started with a new implementation, trying to fix an existing implementation gone wrong or upgrading to the latest version, UltronIT Group enables clients to optimize their Microsoft Dynamics AX investment. We provide both on-site and remote Dynamics AX training to get your team up-to-date as quickly and efficiently as possible. With a dedicated help desk, we are readily available to help you tackle any Dynamics AX issue you might encounter.

Microsoft Gold Competencies in ERP and CRM

2015 Inner Circle Member for Microsoft Dynamics

On-site, off-site and off-shore development and support

In-house help desk for Dynamics AX and all Microsoft platform technologies including Dynamics CRM, Sharepoint, Exchange, Skype for Business/Lync and more

50+ certifications in Microsoft Dynamics AX including Projects, Human Resources Management, Financials, Trade & Logistics and Production

UltronIT Group Report Migration Tool for Upgrades reduces average conversion time from 10 hours/report to 1 hour/report

Dedicated web-based client site for collaboration, document management and project deliverables

Microsoft Dynamics AX 2012 and 365 Customization Companies in malaysia

contact details:

Ultronit solutions
E-mail: sales@ultronit.com.my
website:http://www.ultronit.com.my

A single, global ERP deployment

Replace numerous legacy applications with a single, centralized implementation of Microsoft Dynamics AX. Lower IT costs, increase productivity and enable growth.

Support the connected enterprise

Scale globally by taking advantage of cloud services. Run agile operations and connect employees by enabling real-time access to insights on any device.

Built for your business and industry

Manage all your core business functions efficiently. Choose from innovative, industry-specific functionalities to manage your supply chain, projects and more.

Rapid and flexible deployment

Built on Microsoft Azure, Lifecycle Services streamlines implementations, upgrades and customizations. UltronIT leads the charge in cloud delivery of custom industry solutions.

Microsoft Gold Competencies in ERP and CRM

2015 Inner Circle Member for Microsoft Dynamics

On-site, off-site and off-shore development and support

In-house help desk for Dynamics AX and all Microsoft platform technologies including Dynamics CRM, Sharepoint, Exchange, Skype for Business/Lync and more

50+ certifications in Microsoft Dynamics AX including Projects, Human Resources Management, Financials, Trade & Logistics and Production

UltronIT Group Report Migration Tool for Upgrades reduces average conversion time from 10 hours/report to 1 hour/report

Dedicated web-based client site for collaboration, document management and project deliverables

Microsoft Dynamics AX 2012 and 365 Consulting Companies in Kuala Lumpur

contact details:

Ultronit solutions
E-mail: sales@ultronit.com.my
website:http://www.ultronit.com.my

A single, global ERP deployment

Replace numerous legacy applications with a single, centralized implementation of Microsoft Dynamics AX. Lower IT costs, increase productivity and enable growth.

Support the connected enterprise

Scale globally by taking advantage of cloud services. Run agile operations and connect employees by enabling real-time access to insights on any device.

Built for your business and industry

Manage all your core business functions efficiently. Choose from innovative, industry-specific functionalities to manage your supply chain, projects and more.

Rapid and flexible deployment

Built on Microsoft Azure, Lifecycle Services streamlines implementations, upgrades and customizations. UltronIT leads the charge in cloud delivery of custom industry solutions.

Microsoft Gold Competencies in ERP and CRM

2015 Inner Circle Member for Microsoft Dynamics

On-site, off-site and off-shore development and support

In-house help desk for Dynamics AX and all Microsoft platform technologies including Dynamics CRM, Sharepoint, Exchange, Skype for Business/Lync and more

50+ certifications in Microsoft Dynamics AX including Projects, Human Resources Management, Financials, Trade & Logistics and Production

UltronIT Group Report Migration Tool for Upgrades reduces average conversion time from 10 hours/report to 1 hour/report

Dedicated web-based client site for collaboration, document management and project deliverables

Microsoft Dynamics AX 2012 and 365 Consulting Companies in malaysia

contact details:

Ultronit solutions
E-mail: sales@ultronit.com.my
website:http://www.ultronit.com.my

A single, global ERP deployment

Replace numerous legacy applications with a single, centralized implementation of Microsoft Dynamics AX. Lower IT costs, increase productivity and enable growth.

Support the connected enterprise

Scale globally by taking advantage of cloud services. Run agile operations and connect employees by enabling real-time access to insights on any device.

Built for your business and industry

Manage all your core business functions efficiently. Choose from innovative, industry-specific functionalities to manage your supply chain, projects and more.

Rapid and flexible deployment

Built on Microsoft Azure, Lifecycle Services streamlines implementations, upgrades and customizations. UltronIT leads the charge in cloud delivery of custom industry solutions.

Microsoft Gold Competencies in ERP and CRM

2015 Inner Circle Member for Microsoft Dynamics

On-site, off-site and off-shore development and support

In-house help desk for Dynamics AX and all Microsoft platform technologies including Dynamics CRM, Sharepoint, Exchange, Skype for Business/Lync and more

50+ certifications in Microsoft Dynamics AX including Projects, Human Resources Management, Financials, Trade & Logistics and Production

UltronIT Group Report Migration Tool for Upgrades reduces average conversion time from 10 hours/report to 1 hour/report

Dedicated web-based client site for collaboration, document management and project deliverables

Microsoft Dynamics AX 2012 and 365 Consulting Company in Kuala Lumpur

contact details:

Ultronit solutions
E-mail: sales@ultronit.com.my
website:http://www.ultronit.com.my

A single, global ERP deployment

Replace numerous legacy applications with a single, centralized implementation of Microsoft Dynamics AX. Lower IT costs, increase productivity and enable growth.

Support the connected enterprise

Scale globally by taking advantage of cloud services. Run agile operations and connect employees by enabling real-time access to insights on any device.

Built for your business and industry

Manage all your core business functions efficiently. Choose from innovative, industry-specific functionalities to manage your supply chain, projects and more.

Rapid and flexible deployment

Built on Microsoft Azure, Lifecycle Services streamlines implementations, upgrades and customizations. UltronIT leads the charge in cloud delivery of custom industry solutions.

Microsoft Gold Competencies in ERP and CRM

2015 Inner Circle Member for Microsoft Dynamics

On-site, off-site and off-shore development and support

In-house help desk for Dynamics AX and all Microsoft platform technologies including Dynamics CRM, Sharepoint, Exchange, Skype for Business/Lync and more

50+ certifications in Microsoft Dynamics AX including Projects, Human Resources Management, Financials, Trade & Logistics and Production

UltronIT Group Report Migration Tool for Upgrades reduces average conversion time from 10 hours/report to 1 hour/report

Dedicated web-based client site for collaboration, document management and project deliverables

Microsoft Dynamics AX 2012 and 365 Consulting Company in malaysia

contact details:

Ultronit solutions
E-mail: sales@ultronit.com.my
website:http://www.ultronit.com.my

A single, global ERP deployment

Replace numerous legacy applications with a single, centralized implementation of Microsoft Dynamics AX. Lower IT costs, increase productivity and enable growth.

Support the connected enterprise

Scale globally by taking advantage of cloud services. Run agile operations and connect employees by enabling real-time access to insights on any device.

Built for your business and industry

Manage all your core business functions efficiently. Choose from innovative, industry-specific functionalities to manage your supply chain, projects and more.

Rapid and flexible deployment

Built on Microsoft Azure, Lifecycle Services streamlines implementations, upgrades and customizations. UltronIT leads the charge in cloud delivery of custom industry solutions.

Microsoft Gold Competencies in ERP and CRM

2015 Inner Circle Member for Microsoft Dynamics

On-site, off-site and off-shore development and support

In-house help desk for Dynamics AX and all Microsoft platform technologies including Dynamics CRM, Sharepoint, Exchange, Skype for Business/Lync and more

50+ certifications in Microsoft Dynamics AX including Projects, Human Resources Management, Financials, Trade & Logistics and Production

UltronIT Group Report Migration Tool for Upgrades reduces average conversion time from 10 hours/report to 1 hour/report

Dedicated web-based client site for collaboration, document management and project deliverables

EMAILSCOOP – EMAIL TRACKING SERVICE FOR MICROSOFT DYNAMICS CRM

EMAILSCOOP

A customizable automatic service to track conveniently incoming and outgoing emails in Microsoft Dynamics CRM 2011, 2013 and 2015 via any email provider

GET MORE VALUE FROM YOUR CRM:

Pipeline transparency: all the communication connected with lead generation/nurturing and account management activities are visible at all company levels
Better collaboration: all CRM users who follow a project have the full picture of the ongoing communications
More time for important things: automation reduces the workload of sales and marketing specialists because they no longer have to register the incoming and outgoing emails manually
No data loss: the beauty of tracking emails is that even if the user deletes the tracked message in the mail client, there will still be a copy saved in Microsoft Dynamics CRM
Increased information security: despite all of the above-mentioned, certain emails, especially at the CxO level, should not be tracked because they may contain highly confidential data and UltronIT tool enables confidentiality-sensitive settings

contact details:

Ultronit solutions
E-mail: sales@ultronit.com.my
website:http://www.ultronit.com.my

FUNCTIONAL DESCRIPTION OF EMAILSCOOP (IN COMPARISON WITH MS CRM STANDARD TRACKING TOOL FOR OUTLOOK)

Features	EmailScoop by UltronIT	MS Dynamics CRM tracking tool for Outlook
Incoming emails	All inbound emails are tracked automatically. In the following specific cases email tracking should work also: No recipient receives, reads or opens an inbound e-mail (e.g. the email is sent to a user who is on vacation) Inbound email is sent to a deactivated user (e.g. a user does not work in the company any more) An inbound email is moved from Inbox to another folder by automatic rule More rules can be added on demand.	Sometimes the tracking is inconsistent, e.g. when incoming emails are moved by rules to other folders
Outgoing emails	All outbound emails are tracked automatically. In the following specific case email tracking also works: An outbound email is sent via web client More rules can be added on demand.	CRM users have to check the tracking box for each outbound email manually (potential risk in case a user forgets to apply this setting)
Smart matching	All incoming/outgoing emails tracked in CRM are linked to a company (if company or its contact is in “from”, ”to”, ”cc”)	Intelligent association of emails with opportunities is available, however disabled in certain scenarios
Email history	Uploading, matching and synchronizing of all the email history on the server from the pre-CRM period	Not available
Different providers	Equally tracks emails from Exchange Server as well as through any other IMAP/POP3 email provider	Only MS Outlook
Exceptions and privacy settings	Emails from certain users should not be tracked, e.g. CxO, in case there are no other CRM email-enabled users in “From”, “To” or “CC” (they can still be tracked manually via Outlook plug-in)	Not available
Creating new CRM contacts	The tool detects business emails according to certain rules and even if they are not from a CRM contact, a new company/contact is created automatically with all the necessary attributes according to specific rules (for example, an email from an employee personal address which comes as a reply to an email sent to info@companyname.com)	Not available

ULTRONIT SERVICES

With a moderate cost on top of the standard licensed package, the custom solution from UltronIT is considerably more manageable and is highly recommended as a complementary part for Microsoft Dynamics CRM installations.

In this regard UltronIT offers the following services:

To analyze business processes managed by the CRM system and create a customized EmailScoop service based on the requirements and specifications
To deploy the email tracker on top of Microsoft Dynamics CRM, synchronize and fine-tune the solution
To provide necessary maintenance and support to ensure excellent performance of the service
To prepare user guides and make CRM introduction trainings for end-users

So, what is the next step? Please contact us for consultation about customizable EmailScoop services for your CRM solution.

MICROSOFT DYNAMICS CRM CONSULTING COMPANY IN MALAYSIA

DYNAMICS CRM, UNLEASHED

Expert consulting that rests on in-depth understanding of CRM beyond the software

Over 8 years ago, we chose to specialize in Microsoft Dynamics CRM as a powerful and flexible platform for successful enterprises in any industry, whether it’s B2C or B2B.

We know how to release the much-debated potential of this system beyond mere customer profiling. We prove it consistently for SMEs and corporations in Healthcare, Retail, Telecom, Banking, Oil & Gas and other industries. Some of our success stories include delivering CRM solutions for a retail bank with 180 branches country-wide, a national public transport authority and a major media company with over 5 mln subscribers.

OUR EXPERTISE IN DYNAMICS CRM

Projects in Microsoft Dynamics CRM since 2008
10+ Dynamics CRM experts
15+ completed Dynamics CRM projects, totaling 15,000 work hours

contact details:

Ultronit solutions
E-mail: sales@ultronit.com.my
website:http://www.ultronit.com.my

APPROACH TO DYNAMICS CRM CONSULTING

For us, CRM is not a buzzword but a powerful business enabler that should be aided with equally powerful software. We can tell the difference between the specificity of B2B and B2C enterprises and tailor our approach to Dynamics CRM consulting and customization according to the precise requirements dictated by your business needs and industry-related factors.

We are not advocates of CRM for CRM’s sake. Instead, our goal is to deliver systems that can positively impact your bottom line. The following three pillars define our approach to Microsoft Dynamics CRM projects.

	Precision We start with defining the scope of requirements to offer a precise solution that would adequately respond to our customers’ needs. There will be no excessive and unreasonable customization that makes no positive change. There will be no surprise features that you didn’t want either. We deliver within the defined project scope, making sure you get the solution that meets both your expectations and budget.
	In-depth comprehension As expert Microsoft Dynamics CRM consultants, we have tested the capabilities and limits of the platform to offer cost-effective and reasonably effort-consuming solutions in any given case. We know how to leverage the in-built Dynamics CRM tools to minimize your investment. In specific cases, where the lack of advanced customization impedes customer relationships and business growth, our Dynamics CRM functional consultant team is also ready to deliver sophisticated features, from all-round customer base management and sales automation to contact center integration and complex performance reports.
	Scalability In our hands, Dynamics CRM turns into a highly scalable platform that is able to accommodate an ever-growing customer base without extra tweaks. The examples of the scopes we have successfully handled include customized CRM solutions for 7 mln clients of a retail bank, over 5 mln subscribers of a media company, and 35,000 SMEs subscribed to an accounting SaaS.

OUR CAPABILITIES

We cover the full cycle of Dynamics CRM consulting, customization and support services for projects of various complexity, both cloud-based and on-premises:

Business analysis and consulting
Customization
Data migration
Integration with enterprise systems
Quality Assurance
User training
Upgrade to Microsoft Dynamics CRM 2016
Maintenance
24/7 help desk

	Functional Consulting Our Microsoft Dynamics CRM consultants rely on best practices and extensive business insights accumulated for the last 8 years to position you on the appropriate CRM maturity level in line with your strategic vision, be it communication management and planning, step-by-step relationship development or, ultimately, strategic relationship management. The scope of both out-of-the-box and customized features covers the entire customer lifecycle from lead generation to deal closing and post-sale re-engagement. Importantly, all of them can be tied to sales force KPIs for easier performance management. Some of the possible functional modules include: Sales automation Marketing automation Email marketing Subscriptions/membership levels management Location-specific functions for sales reps and managers Workflow notifications and alerts Sales force performance assessment Data analysis, including configuration of reports and dashboards This list of features is far from being complete. Held as a market-leading technology for a reason, Microsoft Dynamics CRM is the platform that opens up numerous opportunities for truly flexible and impactful management of your customer relationships.
	System Integration We willhelp you make use of the rich customer data stored across your IT infrastructure so that no interaction falls out of your sales reps’ sight. For this, we integrate Dynamics CRM with your: Website ERP system Loyalty program Customer support facilities (live chat, call center)
	Quality Assurance UltronIT offers end-to-end Dynamics CRM testing services for flawless performance: Functional testing to prove the system’s viability Performance testing to ensure fast and smooth operation Usability testing to enable sleek user experience
	Maintenance and Support As part of your customization project or independently, we will provide cost-efficient maintenance and support services including ongoing competent communication, technical maintenance and round-the-clock support. Uninterrupted performance monitoring Change request processing Bug fixing 24/7 help desk

HOW TO START COOPERATION

Our Dynamics CRM consultants stay on the alert for your needs and are ready to start cooperation with free services:

kick-off consultation to outline the possible solution to your business challenge
proof of concept
prototype

Choose your preferred start and contact us to state your interest. The rest will be done by our experienced team of business analysts and project managers who will promptly help you define the requirements and select a project team to get started.

CUSTOMER EXPERIENCE MANAGEMENT IN B2B kuala lumpur, malaysia

CUSTOMER EXPERIENCE MANAGEMENT IN B2B

REINVENTING YOUR CRM FOR THE GOOD OF YOUR CUSTOMERS

We deliver customer experience consulting and turnkey IT solutions as vehicles of effective CX strategies.

For many B2B enterprises, customer experience management is still a notion beyond ordinary, which remains a concept with no practical application.

We believe, it doesn’t have to be that way.

In the B2B environment, where accounts can include more than one contact and where customers’ issues frequently require a cross-departmental assistance, we address these challenges by bringing together the best of CXM theory and practice around the core of CRM software.

GET A QUOTE

contact details:

Ultronit solutions
E-mail: sales@ultronit.com.my
website:http://www.ultronit.com.my

CXM OPPORTUNITIES

For over 8 years in CRM consulting, we’ve been helping B2B companies shape and evolve their relationships with customers. Whether your enterprise is looking for a new CRM enriched with CXM capabilities or want to introduce a CXM twist to the existing system, our holistic solutions will respond to your challenges and help to deliver a better value consistently at all the customer touchpoints.

	Post-sale pipeline Extend and visualize your pipeline to the post-sale stage of customer service and re-engagement, pinpoint opportunities to make your relationship stronger along the entire customer journey and grow your business from one relationship milestone to another.
	Voice of the customer Gain insights into the dynamics of customer satisfaction based on automated survey management and customer feedback monitoring. Identify sore points in your customers’ experience preemptively and enable a set of corrective actions with trackable statuses to improve relationships in each particular case.
	Company-level CX visibility Source and analyze CX-related information across the departments of marketing, sales, production, billing, delivery, maintenance, support, etc. to identify any frustrating gaps and customer service mishaps as they happen. Bring together the responsible members within a single platform integrated with the business-critical applications, and timely address the revealed customer issues in a technologically aided workflow.
	Customer issues: Immediate and long-term actions Use the rich data sourced from your Voice of the Customer programs and company-wide insights on customer experience at all the touchpoints to trigger automated scenarios for addressing revealed customer issues. Identify repeating patterns and introduce long-term corrections to strategically increase customer satisfaction, retention and revenue from the existing accounts.
	Personalized communication Tap into your customers’ precise needs and preferences and trigger personalized, timely messages via automated email and content marketing mechanisms. Find out what will work best to elevate your partnership and hit the target with an effective communication strategy for each of your strategic customers.
	Omni-channel customer service Integrate your CRM and customer support facilities to address customers’ issues across channels – call center, web, mobile, social and offline, always delivering personalized and competent help.

CXM IN ACTION: HOW WE DO IT

We know how to turn a CRM system into a holistic CX platform at lesser costs and efforts compared to a custom solution built from scratch. We’ll make it the vehicle of your CX strategy and bring it to life, integrating the CXM solution with your deployed enterprise systems, such as ERP, website and customer support.

Our CXM solutions not only collect business-critical data but create a better value through timely and effective actions aimed at increasing customer satisfaction, engagement and loyalty. Ultimately, this is what grows businesses.

To help you tap into a truly holistic customer experience management across channels, we deliver a CRM-based CX solution with the following capabilities:

data collection at every customer-related touchpoint (including ERP, billing, etc.)
customer segmentation
customer support integration (call center, live chat, self-service portal, etc.)
management of customer feedback and satisfaction reviews
marketing automation: email marketing, content personalization
loyalty management, including integration of third-party loyalty program solutions
customizable reporting with a wide array of customer experience metrics

WHY ULTRONIT SOLUTIONS

27 years in Information Technology
15,000+ hours of CRM projects
120+ active clients

OUR INDUSTRY-FOCUSED COMPETENCIES

WE DELIVER TURNKEY SOLUTIONS

UltronIT is a one-stop IT vendor with a complete list of competencies to deliver turnkey CXM solutions based on Microsoft Dynamics CRM and Salesforce. We start by aligning the definition of customer experience with your enterprise specifics and stick to your business goals as our guidelines throughout the project.

The full scope of our services include:

free kick-off consultation
conceptual roadmapping
business analysis
proof-of-concept
full-cycle CX platform customization
data migration
integration with enterprise systems
maintenance
support
user adoption trainings

Our expertise in related fields:

	CRM & Loyalty
	Website design and development
	Mobile development
	Business intelligence

CONTACT US

Send us your request, and our team will be happy to get back to you and discuss your plans in detail.

CUSTOMER EXPERIENCE MANAGEMENT IN B2C

STAYING IN THE LOOP OF YOUR CUSTOMERS’ WORLD

Injecting powerful CXM solutions where loyalty equals growth

Overlooking your customers’ opinions, whether they are voiced or not, is dangerous. Our goal is to enable your full-scale control over your customers’ experience and provide enhanced visibility into the loopholes for you to step in and adjust your service where and when necessary.

With over 8 years developing CRM & Loyalty solutions, we have the right toolkit and hands-on knowledge to bring customer experience management to life for B2C companies in practice, not just in theory.

GET A QUOTE

contact details:

Ultronit solutions
E-mail: sales@ultronit.com.my
website:http://www.ultronit.com.my

WHAT MAKES CXM, IN PRACTICE

We have an in-depth, rooted in practice understanding of what makes customer experience management in B2C industries such as retail, healthcare, telecom, banking and more.

These are must-have modules for B2C companies eager to see real-life benefits of customer experience management equally for their bottom-line and reputation.

The CXM cycle

And we are the team to assist you at each of these stages.

	Automated, cross-channel collection of CX data Proactive gathering of customer satisfaction information You don’t have to wait till your customers voice their complaints directly (it can never happen but conceal a growing dissatisfaction). With a properly tuned CXM solution, you will be able to turn on your Voice of the Customer programs across channels (review websites, in-store surveys, social media, etc.) and proactively gather business-critical data to predict and influence potential surges in customer dissatisfaction. Internal sourcing of CX data Making every relevant system supply CX-related data will help you to stay aware of all accidents that may affect your customers’ experience with your brand. Be it the wrong invoice sent, long queues to checkouts or out-of-stock products, you will be in the loop, not out of it.
	Integrated analytics at every customer touch point Smart segmentation based on customer satisfaction value We know that not every feedback matters. Our CXM software solutions will help you perform a smart segmentation of your customers based on the impact of their satisfaction levels on your business in terms of both sales and overall brand loyalty. Thinking in clusters Where you can’t approach each customer personally, there is the technology to do that for you. With advanced analytical capabilities of your CXM solution, you’ll be able to drill down your data within specific customer clusters defined by their demographic, psychographic, geographic and other criteria for a more precise picture. Picking the influencers Customers can be easily swayed by a number of factors, including others’ opinions. We take it seriously by enabling you to identify and approach the local influencers based on the rich data sourced via the CXM solution. Once you’re on good terms, no emergency in the customer land could put you out. Monitoring your brand health Taking care of your brand image is also a part of customer experience management. Beyond public relations, it’s one of your major resources to create a sustainable customer experience. We can make your CXM software the tool to identify all undercurrents that may influence your brand image and then timely respond to them.
	Precise actions that make a difference Automating scenarios for corrective actions Our customer experience consulting team worked out the scenarios that will help you put your data insights to the right use. We will translate your policies for addressing customer issues into easily adoptable and motivating workflows that will be able to unite multiple departments’ efforts. With these technologically aided scenarios to take preventive, immediate or long-term actions, you will never miss a critical step in bridging the gap between your brand and your audience. Cross-team collaboration Customer experience management is the cause that should bring together all of your staff members. Make your CXM platform the door to cross-team collaboration with transparent, single-view access to both data and people whenever they need them to exceed customers’ expectations, again.
	Re-evaluation to guide your move forward Reaping the results Your efforts shouldn’t just hang in the air. With efficient mechanisms to discover and analyze the impact of your customer experience management activities on your select KPIs, you will tap into the dynamics of your customer acquisition costs and ROI both for C-level reporting and adjusting your CX strategy. Reloading your CX strategy With important insights on your hands, you will be able to implement a new vision into your CX strategy, where and when necessary. Your flexible and transparent CXM solution will adapt to changes and reload the entire process automatically with minimum time and efforts required.

OUR CRM-BASED SOLUTIONS

Each of the Dynamics CRM and Salesforce

CXM element described above will come alive under the guidance of our customer experience consulting team. They know how to unfold the CXM capabilities of the market-leading software platforms such as Microsoft Dynamics CRM and Salesforce with the maximum impact on and compatibility with your business.

We deliver the full cycle of CXM consulting and platform customization services that include:

business analysis & conceptual roadmapping
platform customization
data cleaning & migration
system integration
maintenance
user adoption trainings

We focus on your brands, not company

We believe that in B2C customer experience management is vital to implement at the brand level, not at the one of the entire company. With a portfolio of brands, B2C enterprises are likely to differentiate their offering and, as a result, customer experience to find the right approach to their particular target audiences.

We support this differentiating approach with customer experience consulting that takes into account the brand’s history, mission and image to come up with a precise solution.

Industries we have worked with

REACH OUT

To kickstart our cooperation, we offer a free initial consultation to discuss your requirements and ideas, to be followed by a proof of concept for you to tap into our capabilities and vision.