Microsoft Dynamics CRM Consulting, N TO N GRID, Malaysia, Kuala Lumpur

N TO N GRID

At UltronIT with a lot of experience in implementing and customizing CRM solutions, we know that in order to have a possibility to easily manage entities which contain many to many relationships we need a convenient UI control. However, MS Dynamics CRM does not contain a built-in possibility to add this control. That is why we have implemented our own solution to manage and analyze these records. Our control is an add-on for Microsoft Dynamics CRM 2013-2015 and Online which will help you view and analyze records from many to many relationship. The style of our grid is similar to that of other grids in the system.

The main features:

Show records with many to many relationships
Possibility to specify the displayed attributes and sort orders
Possibility to sort records by several columns
Possibility to analyze records with many to many relationship from the entity form
And yep, you can delete records from the grid and add new records via Look Up Records

Microsoft Dynamics CRM Consulting, EMAILSCOOP EMAIL TRACKING SERVICE FOR Microsoft DYNAMICS CRM, Malaysia, Kuala Lumpur

EMAILSCOOP – EMAIL TRACKING SERVICE FOR Microsoft DYNAMICS CRM

EMAILSCOOP

A customizable automatic service to track conveniently incoming and outgoing emails in Microsoft Dynamics CRM 2011, 2013 and 2015 via any email provider

GET MORE VALUE FROM YOUR CRM:

Pipeline transparency: all the communication connected with lead generation/nurturing and account management activities are visible at all company levels
Better collaboration: all CRM users who follow a project have the full picture of the ongoing communications
More time for important things: automation reduces the workload of sales and marketing specialists because they no longer have to register the incoming and outgoing emails manually
No data loss: the beauty of tracking emails is that even if the user deletes the tracked message in the mail client, there will still be a copy saved in Microsoft Dynamics CRM
Increased information security: despite all of the above-mentioned, certain emails, especially at the CxO level, should not be tracked because they may contain highly confidential data and UltronIT tool enables confidentiality-sensitive settings

FUNCTIONAL DESCRIPTION OF EMAILSCOOP (IN COMPARISON WITH MS CRM STANDARD TRACKING TOOL FOR OUTLOOK)

Features	EmailScoop by UltronIT	MS Dynamics CRM tracking tool for Outlook
Incoming emails	All inbound emails are tracked automatically. In the following specific cases email tracking should work also: No recipient receives, reads or opens an inbound e-mail (e.g. the email is sent to a user who is on vacation) Inbound email is sent to a deactivated user (e.g. a user does not work in the company any more) An inbound email is moved from Inbox to another folder by automatic rule More rules can be added on demand.	Sometimes the tracking is inconsistent, e.g. when incoming emails are moved by rules to other folders
Outgoing emails	All outbound emails are tracked automatically. In the following specific case email tracking also works: An outbound email is sent via web client More rules can be added on demand.	CRM users have to check the tracking box for each outbound email manually (potential risk in case a user forgets to apply this setting)
Smart matching	All incoming/outgoing emails tracked in CRM are linked to a company (if company or its contact is in “from”, ”to”, ”cc”)	Intelligent association of emails with opportunities is available, however disabled in certain scenarios
Email history	Uploading, matching and synchronizing of all the email history on the server from the pre-CRM period	Not available
Different providers	Equally tracks emails from Exchange Server as well as through any other IMAP/POP3 email provider	Only MS Outlook
Exceptions and privacy settings	Emails from certain users should not be tracked, e.g. CxO, in case there are no other CRM email-enabled users in “From”, “To” or “CC” (they can still be tracked manually via Outlook plug-in)	Not available
Creating new CRM contacts	The tool detects business emails according to certain rules and even if they are not from a CRM contact, a new company/contact is created automatically with all the necessary attributes according to specific rules (for example, an email from an employee personal address which comes as a reply to an email sent to info@companyname.com)	Not available

ultronit SERVICES

With a moderate cost on top of the standard licensed package, the custom solution from UltronIT is considerably more manageable and is highly recommended as a complementary part for Microsoft Dynamics CRM installations.

In this regard UltronIT offers the following services:

To analyze business processes managed by the CRM system and create a customized EmailScoop service based on the requirements and specifications
To deploy the email tracker on top of Microsoft Dynamics CRM, synchronize and fine-tune the solution
To provide necessary maintenance and support to ensure excellent performance of the service
To prepare user guides and make CRM introduction trainings for end-users

So, what is the next step? Please contact us for consultation about customizable EmailScoop services for your CRM solution.

SALESFORCE CONSULTING AND CUSTOMIZATION, Malaysia, Kuala Lumpur

SALESFORCE CONSULTING AND CUSTOMIZATION

THE POWER OF SALESFORCE MARKET-LEADING SUITE AS YOUR STRATEGIC ASSET

Pain-free, transparent implementation of Sales Cloud and more.

UltronIT is a Salesforce consulting company dedicated to helping you embrace the world’s leading CRM platform in the entirety of its benefits for your business.

From our free first consultation and free demos to full-cycle software consulting services, you are welcome to tap into our 8+ years of expertise in CRM solutions. We’ve worked with a variety of industry domains, delivering precise solutions to grow sales and customer engagement in retail and commercial banking, healthcare, oil & gas, manufacturing, media, public sector and more.

WHY SALESFORCE CRM

We are qualified to deliver Salesforce’s flagship products, from their number-one CRM application Sales Cloud and Marketing Cloud for world-class marketing automation to comprehensive Wave Analytics to satisfy your data needs.

Rich out-of-the-box capabilities
Completely cloud-based
Customizable to your exact needs
Mobile CRM
Editions for SMEs and large enterprises in B2C and B2B

Our Salesforce consulting team helps you unlock the following capabilities of the platform:

	SALES AUTOMATION highly visual, easy-to-navigate pipeline management of leads, opportunities and customers
	CONTACT MANAGEMENT your single point of truth for customer data, including social
	SALES FORECASTING data-driven, reliable forecasts and calculation of sales quotes
	PERFORMANCE MANAGEMENT visibility into sales reps’ progress and closed deals for managers
	MARKETING AUTOMATION extensive digital marketing capabilities to build personalized journeys for each customer
	TEAM COLLABORATION access to documents, expertise and discussions for your marketing & sales team members
	PARTNER MANAGEMENT complete view and management of channel partnerships
	REPORTING on-demand analytics via simple, customizable dashboards

HOW WE DELIVER IT

You reach out with a rough idea and we take it from there up to the final steps. What follows is the outline of our cooperation, stage by stage, that covers the entire lifecycle of Salesforce consulting and implementation:

Business Analysis, including project roadmapping and technical documentation
Data cleaning and migration
Application configuration & customization
System integration
Quality Assurance and testing
User adoption trainings
‘On-demand’ maintenance

Salesforce add-ons

An important part of any Salesforce deployment, add-ons extend the platform’s functionality and bring additional value to your marketing and sales activities. We will support you in choosing your own option out of third-party, including AppExchange, or unique add-ons from either original or custom-built Salesforce components, and we’ll bring it to life along your needs.

Pricing

As your Salesforce consultant, we will help you decide on the most cost-efficient license option according to the scope and demands of your business.

You will get the complete project price estimate immediately after we scoop your requirements and processes in place.

WHAT WE BRING TO YOUR PROJECT

We’ve been into CRM technologies since 2008, continuously investing in our dedicated CRM & Loyalty department. To build on our insights gained in the field, we launched our thought-leadership platform, actively participate in industry-leading events as well as contribute to partner media.

Diversity and scale of some of our past projects include:

Customer CRM for a retail bank with 7+ mln clients
Direct sales force CRM for a US market-leader in cancer diagnostics
Partner CRM for a national transport authority
Subscriber CRM for an accounting SaaS company

…and the capabilities are far from exhausted.

Multi-disciplinary approach

Our clients have a unique opportunity to benefit from the multi-disciplinary expertise we have generated within our centers of excellence for the past 27 years on the global IT market. Beyond CRM consulting and customization, we pursue innovation in mobile sales app development, collaboration solutions, data analysis and website portals. This helps us assure our teams’ knowledgeability and capacity to address challenges of various complexity.

PAIN-FREE COOPERATION

Our in-depth awareness of the Salesforce platform helps us deliver well-grounded consulting to our clients. Reach out to learn how you can benefit from this world’s leading CRM solution and get a free consultation on your request.

MICROSOFT DYNAMICS CRM CONSULTING AND CUSTOMIZATION, Malaysia, Kuala Lumpur

MICROSOFT DYNAMICS CRM CONSULTING AND CUSTOMIZATION

DYNAMICS CRM, UNLEASHED

Expert consulting that rests on in-depth understanding of CRM beyond the software

Over 8 years ago, we chose to specialize in Microsoft Dynamics CRM as a powerful and flexible platform for successful enterprises in any industry, whether it’s B2C or B2B.

We know how to release the much-debated potential of this system beyond mere customer profiling. We prove it consistently for SMEs and corporations in Healthcare, Retail, Telecom, Banking, Oil & Gas and other industries. Some of our success stories include delivering CRM solutions for a retail bank with 180 branches country-wide, a national public transport authority and a major media company with over 5 mln subscribers.

OUR EXPERTISE IN DYNAMICS CRM

Projects in Microsoft Dynamics CRM since 2008
10+ Dynamics CRM experts
15+ completed Dynamics CRM projects, totaling 15,000 work hours

APPROACH TO DYNAMICS CRM CONSULTING

For us, CRM is not a buzzword but a powerful business enabler that should be aided with equally powerful software. We can tell the difference between the specificity of B2B and B2C enterprises and tailor our approach to Dynamics CRM consulting and customization according to the precise requirements dictated by your business needs and industry-related factors.

We are not advocates of CRM for CRM’s sake. Instead, our goal is to deliver systems that can positively impact your bottom line. The following three pillars define our approach to Microsoft Dynamics CRM projects.

	Precision We start with defining the scope of requirements to offer a precise solution that would adequately respond to our customers’ needs. There will be no excessive and unreasonable customization that makes no positive change. There will be no surprise features that you didn’t want either. We deliver within the defined project scope, making sure you get the solution that meets both your expectations and budget.
	In-depth comprehension As expert Microsoft Dynamics CRM consultants, we have tested the capabilities and limits of the platform to offer cost-effective and reasonably effort-consuming solutions in any given case. We know how to leverage the in-built Dynamics CRM tools to minimize your investment. In specific cases, where the lack of advanced customization impedes customer relationships and business growth, our Dynamics CRM functional consultant team is also ready to deliver sophisticated features, from all-round customer base management and sales automation to contact center integration and complex performance reports.
	Scalability In our hands, Dynamics CRM turns into a highly scalable platform that is able to accommodate an ever-growing customer base without extra tweaks. The examples of the scopes we have successfully handled include customized CRM solutions for 7 mln clients of a retail bank, over 5 mln subscribers of a media company, and 35,000 SMEs subscribed to an accounting SaaS.

OUR CAPABILITIES

We cover the full cycle of Dynamics CRM consulting, customization and support services for projects of various complexity, both cloud-based and on-premises:

Business analysis and consulting
Customization
Data migration
Integration with enterprise systems
Quality Assurance
User training
Upgrade to Microsoft Dynamics CRM 2016
Maintenance
24/7 help desk

	Functional Consulting Our Microsoft Dynamics CRM consultants rely on best practices and extensive business insights accumulated for the last 8 years to position you on the appropriate CRM maturity level in line with your strategic vision, be it communication management and planning, step-by-step relationship development or, ultimately, strategic relationship management. The scope of both out-of-the-box and customized features covers the entire customer lifecycle from lead generation to deal closing and post-sale re-engagement. Importantly, all of them can be tied to sales force KPIs for easier performance management. Some of the possible functional modules include: Sales automation Marketing automation Email marketing Subscriptions/membership levels management Location-specific functions for sales reps and managers Workflow notifications and alerts Sales force performance assessment Data analysis, including configuration of reports and dashboards This list of features is far from being complete. Held as a market-leading technology for a reason, Microsoft Dynamics CRM is the platform that opens up numerous opportunities for truly flexible and impactful management of your customer relationships.
	System Integration We willhelp you make use of the rich customer data stored across your IT infrastructure so that no interaction falls out of your sales reps’ sight. For this, we integrate Dynamics CRM with your: Website ERP system Loyalty program Customer support facilities (live chat, call center)
	Quality Assurance UltronIT offers end-to-end Dynamics CRM testing services for flawless performance: Functional testing to prove the system’s viability Performance testing to ensure fast and smooth operation Usability testing to enable sleek user experience
	Maintenance and Support As part of your customization project or independently, we will provide cost-efficient maintenance and support services including ongoing competent communication, technical maintenance and round-the-clock support. Uninterrupted performance monitoring Change request processing Bug fixing 24/7 help desk

HOW TO START COOPERATION

Our Dynamics CRM consultants stay on the alert for your needs and are ready to start cooperation with free services:

kick-off consultation to outline the possible solution to your business challenge
proof of concept
prototype

Choose your preferred start and contact us to state your interest. The rest will be done by our experienced team of business analysts and project managers who will promptly help you define the requirements and select a project team to get started.

CRM Consulting and Services, LOYALTY FOR RETAIL, Malaysia, Kuala Lumpur

LOYALTY FOR RETAIL

LOYALTY BEYOND DISCOUNT

70% of members feel loyalty programs are part of their relationship with a company.

We offer grocery and consumer goods retailers a loyalty program which helps to build long-lasting personal relationship with each and every customer and achieve loyalty which brings tangible results.

Our Loyalty program is a way to:

Increase sales by 10-15% by influencing customer behavior through rewards and incentives
Reduce marketing costs by personalized promotions
Optimize your inventory investments by getting an insight into customer preferences and habits
Retain customers by creating an emotional link with them

3 QUESTIONS YOU MAY WANT TO ASK

QUESTION 1: How to turn a loyalty program into genuine loyalty?

Personalize the dialogue with customers
Maximize customer engagement
Improve customer retention and entice new members
Customize and target promotions and say goodbye to mass discount

QUESTION 2: What about time and money?

UltronIT will design and build a loyalty program which is uniqueand best fits your customers and business goals.
You will get tangible results within the following timeframes:

6 months project completion from project approval to the production release of loyalty software

10 months from release to the break-even point

QUESTION 3: How does UltronIT work?

We base our loyalty programs on 5 vital principles:

1. Make it personal – you will be able to communicate personalized offers directly to your customers across multiple channels:

customer portal
emails
receipts
mobile application
call center

2. Make it fun! – your loyalty solution will have flexible and engaging mechanics based on:

coupons
points & levels
bonuses
cash back
partnership programs

3. Make it smart – you will get actionable analytics for valuable marketing campaigns:

personalized coupons based on purchase history and preferences
assortment recommendations
churn prevention and customer retention

4. Make it easy – we will easily integrate your loyalty solution with the existing software:

ERP
POS system
website

5. Make it sustainable – you invest in a loyalty program which will work for a long time and we will always be there for tuning and post-deployment support

So, what is the next step? Tell us more about your business and we will suggest a loyalty program that will work best for your customers. It is free and takes only 7 business days.

CRM Consulting and Services, CRM FOR RETAIL, Malaysia, Kuala Lumpur

CRM FOR RETAIL

OMNI-CHANNEL CUSTOMER RELATIONSHIPS AS YOUR COMPETITIVE ADVANTAGE

We tailor CRM systems to enable a panoramic view of your customers’ engagement.

UltronIT is ready to prove that retail CRM software can be more than a collection of disparate customer profiles.

For the last 13 years, we have seen how our enterprise solutions empowered historic retail brands, premium car dealers, multinational FMCG companies and disruptive digital brands that all acknowledge the growing power of consumers.

We have sharpened our vision in delivering CRM, loyalty, e-commerce, trade promotion, private label management, sales analysis and more retail solutions that are now successfully adopted by Wal-Mart, Carrefour, eBay, Nestle and Heinz. Now, we continue to implement these best practices to help more retail businesses stay at the industry’s competitive edge.

RETAIL CRM SOLUTIONS, BEYOND ORDINARY

We customize Salesforce and Microsoft Dynamics CRM for retail to pull together a holistic, easily manageable portfolio of your customer relationships across the channels you employ.

	Omni-channel customer engagement Get your retail CRM system integrated with your e-commerce platform, website, store software, social media and mobile applications to recognize and reward each of your customers personally based on their history of interactions across your channels.
	Loyalty program bundle Opt for integrating a CRM with your loyalty program to make use of rich customer data, or choose to build a loyalty program as a CRM module and thus optimize your IT ecosystem.
	Marketing automation Leverage your sales potential with effective contact management, highly targeted content and personalized email marketing for each of your customers, automatically.
	Help desk integration Make your customer support services more connected at all levels (live chat, email, call center) with instantly retrieved, comprehensive customer details like purchase history or loyalty program membership that can be updated in real time.
	Integration with enterprise systems Connect your retail CRM with the shopping cart, ERP, order fulfillment and other functional systems that have a direct relation to the quality of your customer service.
	Actionable analytics and reporting Make informed decisions using data-rich analytic dashboards that will guide you through your customers’ behavior and responses to your trade promotions per customer segments. Reporting options also include marketing campaigns performance, sales dynamics and opportunities.

WHY ultronit

A pool of 450+ IT professionals
CRM projects since 2008, including loyalty program automation for 5.5 mln media subscribers
Proprietary collection of customizable CRM add-ons
Flexible delivery models

Our practice of 13+ years in retail software development covers the entire cycle of retail management. Browse our portfolio to learn more about our fulfilling cooperation with retail market players.

CRM Consulting and Service, CUSTOMER EXPERIENCE MANAGEMENT IN B2B, Malaysia, Kuala Lumpur

CUSTOMER EXPERIENCE MANAGEMENT IN B2B

REINVENTING YOUR CRM FOR THE GOOD OF YOUR CUSTOMERS

We deliver customer experience consulting and turnkey IT solutions as vehicles of effective CX strategies.

For many B2B enterprises, customer experience management is still a notion beyond ordinary, which remains a concept with no practical application.

We believe, it doesn’t have to be that way.

In the B2B environment, where accounts can include more than one contact and where customers’ issues frequently require a cross-departmental assistance, we address these challenges by bringing together the best of CXM theory and practice around the core of CRM software.

GET A QUOTE

CXM OPPORTUNITIES

For over 8 years in CRM consulting, we’ve been helping B2B companies shape and evolve their relationships with customers. Whether your enterprise is looking for a new CRM enriched with CXM capabilities or want to introduce a CXM twist to the existing system, our holistic solutions will respond to your challenges and help to deliver a better value consistently at all the customer touchpoints.

	Post-sale pipeline Extend and visualize your pipeline to the post-sale stage of customer service and re-engagement, pinpoint opportunities to make your relationship stronger along the entire customer journey and grow your business from one relationship milestone to another.
	Voice of the customer Gain insights into the dynamics of customer satisfaction based on automated survey management and customer feedback monitoring. Identify sore points in your customers’ experience preemptively and enable a set of corrective actions with trackable statuses to improve relationships in each particular case.
	Company-level CX visibility Source and analyze CX-related information across the departments of marketing, sales, production, billing, delivery, maintenance, support, etc. to identify any frustrating gaps and customer service mishaps as they happen. Bring together the responsible members within a single platform integrated with the business-critical applications, and timely address the revealed customer issues in a technologically aided workflow.
	Customer issues: Immediate and long-term actions Use the rich data sourced from your Voice of the Customer programs and company-wide insights on customer experience at all the touchpoints to trigger automated scenarios for addressing revealed customer issues. Identify repeating patterns and introduce long-term corrections to strategically increase customer satisfaction, retention and revenue from the existing accounts.
	Personalized communication Tap into your customers’ precise needs and preferences and trigger personalized, timely messages via automated email and content marketing mechanisms. Find out what will work best to elevate your partnership and hit the target with an effective communication strategy for each of your strategic customers.
	Omni-channel customer service Integrate your CRM and customer support facilities to address customers’ issues across channels – call center, web, mobile, social and offline, always delivering personalized and competent help.

CXM IN ACTION: HOW WE DO IT

We know how to turn a CRM system into a holistic CX platform at lesser costs and efforts compared to a custom solution built from scratch. We’ll make it the vehicle of your CX strategy and bring it to life, integrating the CXM solution with your deployed enterprise systems, such as ERP, website and customer support.

Our CXM solutions not only collect business-critical data but create a better value through timely and effective actions aimed at increasing customer satisfaction, engagement and loyalty. Ultimately, this is what grows businesses.

To help you tap into a truly holistic customer experience management across channels, we deliver a CRM-based CX solution with the following capabilities:

data collection at every customer-related touchpoint (including ERP, billing, etc.)
customer segmentation
customer support integration (call center, live chat, self-service portal, etc.)
management of customer feedback and satisfaction reviews
marketing automation: email marketing, content personalization
loyalty management, including integration of third-party loyalty program solutions
customizable reporting with a wide array of customer experience metrics

WHY ultronit Solutions

27 years in Information Technology
15,000+ hours of CRM projects
120+ active clients

OUR INDUSTRY-FOCUSED COMPETENCIES

WE DELIVER TURNKEY SOLUTIONS

UltronIT is a one-stop IT vendor with a complete list of competencies to deliver turnkey CXM solutions based on Microsoft Dynamics CRM and Salesforce. We start by aligning the definition of customer experience with your enterprise specifics and stick to your business goals as our guidelines throughout the project.

The full scope of our services include:

free kick-off consultation
conceptual roadmapping
business analysis
proof-of-concept
full-cycle CX platform customization
data migration
integration with enterprise systems
maintenance
support
user adoption trainings

Our expertise in related fields:

	CRM & Loyalty
	Website design and development
	Mobile development
	Business intelligence

CONTACT US

Send us your request, and our team will be happy to get back to you and discuss your plans in detail.

CRM Consulting and service, CUSTOMER EXPERIENCE MANAGEMENT IN B2C, Malaysia, Kuala Lumpur

CUSTOMER EXPERIENCE MANAGEMENT IN B2C

STAYING IN THE LOOP OF YOUR CUSTOMERS’ WORLD

Injecting powerful CXM solutions where loyalty equals growth

Overlooking your customers’ opinions, whether they are voiced or not, is dangerous. Our goal is to enable your full-scale control over your customers’ experience and provide enhanced visibility into the loopholes for you to step in and adjust your service where and when necessary.

With over 8 years developing CRM & Loyalty solutions, we have the right toolkit and hands-on knowledge to bring customer experience management to life for B2C companies in practice, not just in theory.

GET A QUOTE

WHAT MAKES CXM, IN PRACTICE

We have an in-depth, rooted in practice understanding of what makes customer experience management in B2C industries such as retail, healthcare, telecom, banking and more.

These are must-have modules for B2C companies eager to see real-life benefits of customer experience management equally for their bottom-line and reputation.

The CXM cycle

And we are the team to assist you at each of these stages.

	Automated, cross-channel collection of CX data Proactive gathering of customer satisfaction information You don’t have to wait till your customers voice their complaints directly (it can never happen but conceal a growing dissatisfaction). With a properly tuned CXM solution, you will be able to turn on your Voice of the Customer programs across channels (review websites, in-store surveys, social media, etc.) and proactively gather business-critical data to predict and influence potential surges in customer dissatisfaction. Internal sourcing of CX data Making every relevant system supply CX-related data will help you to stay aware of all accidents that may affect your customers’ experience with your brand. Be it the wrong invoice sent, long queues to checkouts or out-of-stock products, you will be in the loop, not out of it.
	Integrated analytics at every customer touch point Smart segmentation based on customer satisfaction value We know that not every feedback matters. Our CXM software solutions will help you perform a smart segmentation of your customers based on the impact of their satisfaction levels on your business in terms of both sales and overall brand loyalty. Thinking in clusters Where you can’t approach each customer personally, there is the technology to do that for you. With advanced analytical capabilities of your CXM solution, you’ll be able to drill down your data within specific customer clusters defined by their demographic, psychographic, geographic and other criteria for a more precise picture. Picking the influencers Customers can be easily swayed by a number of factors, including others’ opinions. We take it seriously by enabling you to identify and approach the local influencers based on the rich data sourced via the CXM solution. Once you’re on good terms, no emergency in the customer land could put you out. Monitoring your brand health Taking care of your brand image is also a part of customer experience management. Beyond public relations, it’s one of your major resources to create a sustainable customer experience. We can make your CXM software the tool to identify all undercurrents that may influence your brand image and then timely respond to them.
	Precise actions that make a difference Automating scenarios for corrective actions Our customer experience consulting team worked out the scenarios that will help you put your data insights to the right use. We will translate your policies for addressing customer issues into easily adoptable and motivating workflows that will be able to unite multiple departments’ efforts. With these technologically aided scenarios to take preventive, immediate or long-term actions, you will never miss a critical step in bridging the gap between your brand and your audience. Cross-team collaboration Customer experience management is the cause that should bring together all of your staff members. Make your CXM platform the door to cross-team collaboration with transparent, single-view access to both data and people whenever they need them to exceed customers’ expectations, again.
	Re-evaluation to guide your move forward Reaping the results Your efforts shouldn’t just hang in the air. With efficient mechanisms to discover and analyze the impact of your customer experience management activities on your select KPIs, you will tap into the dynamics of your customer acquisition costs and ROI both for C-level reporting and adjusting your CX strategy. Reloading your CX strategy With important insights on your hands, you will be able to implement a new vision into your CX strategy, where and when necessary. Your flexible and transparent CXM solution will adapt to changes and reload the entire process automatically with minimum time and efforts required.

OUR CRM-BASED SOLUTIONS

Each of the Dynamics CRM and Salesforce

CXM element described above will come alive under the guidance of our customer experience consulting team. They know how to unfold the CXM capabilities of the market-leading software platforms such as Microsoft Dynamics CRM and Salesforce with the maximum impact on and compatibility with your business.

We deliver the full cycle of CXM consulting and platform customization services that include:

business analysis & conceptual roadmapping
platform customization
data cleaning & migration
system integration
maintenance
user adoption trainings

We focus on your brands, not company

We believe that in B2C customer experience management is vital to implement at the brand level, not at the one of the entire company. With a portfolio of brands, B2C enterprises are likely to differentiate their offering and, as a result, customer experience to find the right approach to their particular target audiences.

We support this differentiating approach with customer experience consulting that takes into account the brand’s history, mission and image to come up with a precise solution.

Industries we have worked with

REACH OUT

To kickstart our cooperation, we offer a free initial consultation to discuss your requirements and ideas, to be followed by a proof of concept for you to tap into our capabilities and vision.

CRM CONSULTING AND CUSTOM SOLUTIONS, Malaysia, Kuala Lumpur

CRM CONSULTING AND CUSTOM SOLUTIONS

WIN AT EVERY STAGE OF CUSTOMER LIFECYCLE

Turnkey solutions and consulting for higher, sustainable sales and brand loyalty

For more than 8 years, UltronIT has been delivering smart and cost-effective CRM solutions to B2B and B2C enterprises alike, helping them balance the value they bring to and get from their customers.

We have been successfully working with Microsoft Dynamics CRM and Salesforce, market-leading platforms for customer relationship management.

Success Stories

	Custom CRM system for a retail bank with 7 mln clients Learn more
	Loyalty program automation for a media company with 5.5 mln subscribers Learn more
	Cloud CRM tied to an accounting SaaS with 35K+ business subscribers Learn more

FULL-RANGE SERVICES

We provide a full range of CRM development services that cover Business Analysis, Configuration and Customization, Custom Development, Integration and Support. We deliver precise, business-specific solutions that support a varying complexity of B2B and B2C sales processes and exploit CRM opportunities to the fullest.

CRM CONSULTING SERVICES

With over 15,000 man-hours delivered in CRM & Loyalty projects, UltronIT is well-versed to provide Salesforce and MS Dynamics CRM consulting across the industries of Healthcare, Telecom, Retail, Banking and more.

CRM CUSTOMIZATION

Packaged software with default settings is made to serve default businesses, falling short of realizing your true competitive advantages. We are ready to tailor a CRM system to your actual business needs, with a special attention to the types of involved stakeholders and your operational model – from direct sales to subscription management and contractual agreements.

Customizable CRM add-ons

Where ready-made solutions failed, we came up with our own functional add-ons:

	BI/Charts for data visualization Learn more
	EmailScoop for automatic email tracking Learn more
	N to N Grid for managing records with many to many relationships Learn more

EXISTING CRM SYSTEMS: UPGRADE & SUPPORT

If your enterprise has grown beyond the scope of your current CRM solution, we will help you meet the changing business demands through a painless transfer to the latest version of your CRM platform, integration of new powerful components, and full technical support of your existing system.

LOYALTY PROGRAM MANAGEMENT SYSTEMS

We will help you conceptualize and bring to life your own loyalty program effectively managed via a single multi-functional system that supports:

CRM as the back end
Integration with enterprise applications (ERP, POS, website)
In-built performance analytics

As extra communication channels for your customers, we can also equip your loyalty program with a mobile app and a customer self-service portal.

WE KNOW YOUR INDUSTRY

Every industry dictates its own model of customer relationships. We know how to incorporate it flawlessly into powerful CRM solutions with more business impact for:

	Healthcare A full view of your patient relationships supported with EMR/EHR integration for better, more informed service that keeps loyalty and patient engagement high and operational costs down.
	Telecommunications Easy access to customer insights to help you personalize your offering, increase subscriber retention, and get the most of your upsell and cross-sell opportunities.
	Retail An efficient customer engagement toolset to support your omni-channel strategy and loyalty program across web, mobile, and desktop platforms.
	Banking Advanced customer profiling, sales planning and reporting solutions integrated with your enterprise systems and customer support channels.

Didn’t find your industry? Contact us for free consultation.

GET IN TOUCH

Our dedicated team of CRM experts and Business Analysts is ready to take up the challenge with a particular attention to your project scope and complexity.

To get started, we are ready to deliver a free prototype to prove the viability of our partnership.

Microsoft sharepoint consulting services, SHAREPOINT ADD-INS, Malaysia, Kuala Lumpur

SHAREPOINT ADD-INS

ScienceSoft SharePoint team have created several SharePoint add-ins:

InOffice Cakes&Candles
Weather Vibes
Images Uploader
News Trap
Workflows Manager
Office Compass
Map Contacts
Smart Picture Field
Discounts

SharePoint team at ScienceSoft provides a full pack of specialized SharePoint development services, including corporate and customer portals development and deployment, migration services, SharePoint maintenance and support.

OUR TEAM

6 developers, 4 consultants
Microsoft certification of the team members
Dedicated business analysis and quality assurance experts
Industry experience

N TO N GRID

EMAILSCOOP – EMAIL TRACKING SERVICE FOR Microsoft DYNAMICS CRM

GET MORE VALUE FROM YOUR CRM:

FUNCTIONAL DESCRIPTION OF EMAILSCOOP (IN COMPARISON WITH MS CRM STANDARD TRACKING TOOL FOR OUTLOOK)

ultronit SERVICES

SALESFORCE CONSULTING AND CUSTOMIZATION

WHY SALESFORCE CRM

HOW WE DELIVER IT

Salesforce add-ons

Pricing

WHAT WE BRING TO YOUR PROJECT

Multi-disciplinary approach

PAIN-FREE COOPERATION

MICROSOFT DYNAMICS CRM CONSULTING AND CUSTOMIZATION

APPROACH TO DYNAMICS CRM CONSULTING

Precision

In-depth comprehension

Scalability

OUR CAPABILITIES

Functional Consulting

System Integration

Quality Assurance

Maintenance and Support

HOW TO START COOPERATION

LOYALTY FOR RETAIL

3 QUESTIONS YOU MAY WANT TO ASK

QUESTION 1: How to turn a loyalty program into genuine loyalty?

QUESTION 2: What about time and money?

QUESTION 3: How does UltronIT work?

CRM FOR RETAIL

RETAIL CRM SOLUTIONS, BEYOND ORDINARY

Omni-channel customer engagement

Loyalty program bundle

Marketing automation

Help desk integration

Integration with enterprise systems

Actionable analytics and reporting

​WHY ultronit